My order is damaged or missing. What do I do? October 18, 2021 23:56 Updated Oh no! Please get in touch with us at firstname.lastname@example.org or submit your questions here and would be happy to help. Related articles How can I find out where my package is? My order has shipped but tracking information is still unavailable on the carrier's site. How can I find out where it is? What is your cancellation policy? How much does shipping cost? What payment methods do you accept?